How Fulfilled By TikTok (FBT) works

Category: Operations
How Fulfilled By TikTok (FBT) works

With the exciting news that FBT launches in the UK today, how does it actually work?

Merchants who sign up to FBT will hand over a selected volume of their stock, which is then stored at a warehouse in Wolverhampton. Merchants don’t have to store all of their SKUs at the warehouse, or use FBT for all of their products; they can select particular items which they would like to store and ship through FBT.

Once a merchant’s items are stored in the FBT warehouse, when an order is placed the warehouse will pick, pack and label the merchandise before it is shipped – all through one seamless service.

In order to be eligible for FBT, merchants must be based in (and delivering to) the UK, and packages must not exceed a weight of 30kg or a volume of 31.5 cubic litres per shipment.

Fees

TikTok Shop charges merchants fees for warehousing, shipping and other added value services such as labelling, pre-packing and inserting leaflets.

The four types of FBT fees are:

  1. Fulfillment fee
  2. Warehousing fee (If stock aging is less than 30 days, the warehouse storage is free)
  3. Value added service
  4. Packing Materials

A full rate card and list of value added services can be found in the TikTok seller centre.

Why use FBT?

FBT merchants on the early access programme have seen significantly improved metrics in terms of reduced delivery times and improved customer satisfaction

FBT offers a next working day premium delivery service. You’ll also benefit from same day, automated fulfilment for all orders up to 7PM Monday to Saturday, so merchants don’t have to even think about logistics.

You can also expect improved customer feedback and ratings through TikTok’s instant messaging service and dedicated customer service employees.

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