eBay changing feedback system?

CATEGORY: News

Earlier this year, eBay surveyed some users on possible changes to the feedback system. These would replace the current simple postive, neutral or negative choices with an Amazon-style five-point scale, rating accuracy of description, fairness of shipping charges, seller communication and so on seperately.

Unannounced, it appears that these changes are now being tested on the .com site.

To give buyers the opportunity to provide more details about their experiences, we’re testing a feature in Feedback. We encourage you to leave detailed seller ratings, but during this trial period these ratings will not have any impact on sellers’ Feedback scores and will not be shared with other users. Learn more.

Rate the seller on the details of the transaction.
How accurate was the item description?
How satisfied were you with the seller’s communication?
How quickly did the seller ship the item?
How reasonable were the shipping and handling charges?

Note: Each detailed rating is optional. Rate the seller only on the criteria that apply to the transaction.

More news as we get it.

Via Tuliptools.com.

2 Responses

  1. Arrgghhh! Hate the idea! This one’s been kicked around for ages but it’s the first time I’ve seen it tested live.

    My view is that for transactions where a seller does a great job buyers won’t bother to rate. For transactions where for whatever reason a buyer is unhappy they’ll mark down on the ratings which could influence the overall pos/neut/neg choice that they leave. Either way we Brits love to complain, and given half a chance we will but we’re no where near as good at giving praise.

Comments are closed.

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