Mutual cancellation fee credit glitch resolved

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We’ve heard from a few sellers recently that they have not been receiving final value fee credits on transactions cancelled by mutual agreement. This is in contradiciton of eBay’s own statement that “if the buyer confirms this mutual agreement, the buyer will not receive an Unpaid Item strike and the seller will receive a Final Value Fee credit.” Pinkie James has now said on the PowerSeller Board that this was a bug, and has been resolved. Anyone who’s filed a mutual cancellation in the last week or so might want to check their seller invoice, and contact eBay for the appropriate refund if it hasn’t been received.

One Response

  1. Just curious but does eBay ever make mistakes that don’t benefit them? Other than in the affiliate programs I can’t think of a single instance where I wasn’t charged enough or accidentaly got a refund.

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