eBay have announced measures to protect sellers in circumstance where the snowy weather resulted in late deliveries.
They say that the majority of buyers responded with a great deal of patience and understanding and that their analysis of detailed seller ratings during the affected period shows no discernible increase in the number of sellers who were rated poorly for dispatch time.
Whilst there isn’t a need to review all sellers they have said that they will intervene in a limited number of cases where eBay Top Rated sellers are at risk from losing their status, due to low ratings on dispatch time that are inconsistent with their previous selling history.
For all other sellers who feel they’ve been unduly affected by bad winter weather and have proof to support your position, you can request an account review after the evaluation of your seller performance.
It’s good news that eBay will review cases and today is a particularly timely day for the announcement as it’s the 20th that Top Rated Seller status is reviewed each month. Have you gained or lost Top Rated Seller this month and if so was it down to despatch time or was it one of the other three DSRs that have improved or been hit?