myHermes delivery success is redefined in updated terms and conditions regarding the safe delivery of parcels. The courier is adding additional methods that will allow them to assess if a myHermes delivery has been successful.
We will have proved that we made a Delivery if we have:
- the Recipient’s signature; or
- a neighbour’s signature; or
- a drop card if the Parcel has been left in a Safe Place; or
- a Safe Place Photo; or
- data is available of the Geolocation.
The two main additions are the safe place photo and the geolocation data. I’m quite liking the safe place photo as one of the most common complaints (of all couriers, not specific to myHermes) is parcels left in unsuitable positions. For instance it will be a brave delivery driver who decides that your dustbin is a safe place and takes a photo of it for proof of delivery! If the courier is going to take a photo of your delivered item in it’s safe place then it’s probably going to encourage them to consider exactly what safe means.
The Geolocation data is a little more interesting – if you live in the middle of the country in an isolated farmhouse then it’s almost certainly 100% accurate and even in towns it will be accurate to within a few feet.
Ultimately myHermes ability to show a delivery as successful should now be reflected any Item Not Received claims made on marketplaces or with payment companies. It will be interesting to see the first claims and see if the marketplaces side with the seller on safe place photos and geolocation data.