myHermes delivery success is redefined in updated terms and conditions regarding the safe delivery of parcels. The courier is adding additional methods that will allow them to assess if a myHermes delivery has been successful.
We will have proved that we made a Delivery if we have:
- the Recipient’s signature; or
- a neighbour’s signature; or
- a drop card if the Parcel has been left in a Safe Place; or
- a Safe Place Photo; or
- data is available of the Geolocation.
– myHermes
The two main additions are the safe place photo and the geolocation data. I’m quite liking the safe place photo as one of the most common complaints (of all couriers, not specific to myHermes) is parcels left in unsuitable positions. For instance it will be a brave delivery driver who decides that your dustbin is a safe place and takes a photo of it for proof of delivery! If the courier is going to take a photo of your delivered item in it’s safe place then it’s probably going to encourage them to consider exactly what safe means.
The Geolocation data is a little more interesting – if you live in the middle of the country in an isolated farmhouse then it’s almost certainly 100% accurate and even in towns it will be accurate to within a few feet.
Ultimately myHermes ability to show a delivery as successful should now be reflected any Item Not Received claims made on marketplaces or with payment companies. It will be interesting to see the first claims and see if the marketplaces side with the seller on safe place photos and geolocation data.
3 Responses
I have had ebay find in my favor a few times when a customer has tried to claim an item has not been delivered when tracking shows it has been delivered and left in a safe place. Always get told if tracking shows it is delivered then you are covered.
I have been using My Hermes for some time now. I have sent a few hundred parcels without any issues. I am now concerned with one of the latest new conditions being the old saying that all couriers use “Safe place”. In my opinion there is no such thing as a safe place, if one person can access it; anyone can gain access to it. It worries me that this condition of adding a photo of the parcel being left in the so called “safe place” is going to cause arguments between a sender and a receiver. A photo does not in any way prove that the parcel was left where the photo was taken. Without accusing anyone they could place the parcel in the so called “safe place” take a picture then remove the parcel. It also does not prove that the receiver received the parcel because like I have already said that if one person can gain access anyone can. Therefore once the parcel is left it could be taken by any other person/s. I think this is some sort of get out clause for My Hermes to say it was left in a “safe place” and depends on that photo. This in my opinion does not in any way prove the receiver actually got the parcel. In my opinion the only way to prove the parcel was delivered is for it to be signed for. For a sender to do this will cost extra and could make it too expensive for the actual sale. Surely it is the courier’s responsibility to make sure that the contract made by the courier and the sender lies with the courier. If a courier included a signature that courier would gain a hell of a lot of business. It would do away with all the arguments and negative feed back that causes loss of business. As the saying goes one must speculate to accumulate.
@ Mick, Ebay will generally cover you for “safe place” and also remove any bad feedback referring to item not received.
With a staggering one third of customer not at home on the estimated delivery day there is often no alternative to leave the item in a safe place. we are happy for Hermes to do this and have generally found that this works. These new photographs will be an extra bonus and hopefully cut down on fraudulent claims by customers.