If you read the Sunday Papers this week, you’d be forgiven for thinking that Amazon struggling to deliver and keep up with demand is a big problem this Christmas. Several papers have reported that the Advertising Standards Authority have opened up an investigation as delivery promised aren’t met.
The main issue appears to be for people who have signed up to Amazon Prime and been promised next day delivery and the item doesn’t arrive. Either the items arrives several days later, or it gets lost never to be seen again.
The Independent were a little less strident reporting that the Advertising Standards Authority have received a handful of complaints but no official investigation has been opened thus far.
It is of course an incredibly busy time of year for all couriers and it’s not surprising that the odd parcel is delayed, either being misdirected to the wrong depot or the local courier simply running out of time and it being held over for the next day’s delivery round. At this time of year however a missed delivery is a lot more emotional than your printer toner being a day late in July. As soon as a delivery is missed there is the knee-jerk reaction that Christmas is ruined even though it’s still a week away with plenty of time to put things right.
Anecdotally and personally I’ve had a few shockers from Amazon lately with parcels destined for Berkshire ending up lost in France, lost, or just late. What’s your experience? Are Amazon struggling to deliver and keep up with demand or in general are your deliveries being carried out on time?