eBay Assured Fit purchase protection for car parts

Category: eBay News
eBay Assured Fit purchase protection for car parts

A new programme in motors, the eBay Assured Fit guarantee, has launched helping vehicle owners to find the right part for their car – and providing a money back promise, with a simple free returns process if a part arrives and doesn’t fit as expected.

Motorists can enter their vehicle information using eBay’s newly enhanced MyGarage function, which allows customers to find the right vehicle parts with confidence and ease. When shoppers purchase an eligible part or accessory, they can be sure it will fit their vehicle. If, for any reason, it isn’t the right part upon arrival, they can return it for free within 30 days for a full refund.

The confidence boosting initiative is an industry-first and will enable more seamless and trusted trading on one of the UK’s biggest online marketplaces for parts and accessories, for both buyers and sellers.

Frankly I’m loving this, for years I’ve been after a new gear knob for my own Ford Ranger, and while there are a ton of plastic third party products available, I wanted a matching leather gear knob… what’s the point if it doesn’t match the 4WD knob? I found one on eBay, it looked the part, but would it fit? Well, with the green tick and the “Fits your Ford Ranger 2007” message coupled with the promise of a free return and full refund if it didn’t, I was happy to purchase and was delighted when it arrived!

We understand the frustration and uncertainty that can come with purchasing vehicle parts online, and we’re committed to making it as painless as possible for our customers. With the eBay Assured Fit initiative, we’re promising elevated assurance for buyers that parts are the right fit for them. We’re also providing peace of mind, so customers can shop confidently knowing there is a simple and free returns process in place if the part they buy isn’t quite right.

– Laura Richards, Category Lead, Vehicle Parts and Accessories, eBay UK

The new Assured Fit initiative supports eBay’s “Built Different” campaign, which calls for vehicle owners to repair, rather than replace. The one-stop-online-shop wants to inspire consumers to do more for themselves, offering all the parts needed to enable them to take the challenge.

3 Responses

  1. This programme is a nightmare.

    eBay aren’t providing labels to buyers and are then expecting sellers to pay for them – even though eBay’s policy states they will provide the labels!

  2. Ebay’s ‘Assured Fit’ only filters by Make/Model/Year/Engine. The system they use doesn’t even filter by transmission.

    To prove this, I have just entered my vehicle details when searching for a gearbox. I’m getting results for automatic gearboxes saying ‘Fits Your Vehicle’ with a big green tick… the vehicle is a manual.

    The system doesn’t even know how many doors my vehicle has, never mind the finer details such as whether it has electric windows, or which type of headlights it has.

    The programme is massively flawed, and not fit for purpose.

    Who did they consult when putting this programme together?! Not vehicle part sellers that’s for sure.

    Unfortunately there is no ‘opt out’ button, as far as I can see.

  3. As per usual, Ebay have only looked at this from the buyers perspective However, that wouldn’t be so bad if they were actually following their own guidelines because at least eBay are supposed to be footing the bill for these returns.
    However, in practice, they are asking sellers to pay for the labels and when you speak to customer service, they are clueless as to this new policy.
    It is basically equating to requiring sellers to offer free returns themselves on any vehicle part.

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