eBay have changed the way that postage is displayed on the site with the removal of the tabbed Postage and Payment fields previously just above item specifics and replaced them with links in the upper section of the listing.
I can understand the reasoning behind this – the old postage tab was below the top section of the listing and I’m pretty sure that many buyers (myself included!) rarely read the seller description and make a buying decision based on the title, picture and price information along with the sellers feedback score.
However it does make displaying additional postage services, prices, discounts for additional items less visible for buyers. Having got used to the tab it was easy to see and checking if the seller offers a cheaper or expedited services was simple. Now instead there’s a only small link to click (either the “Change quantity on fixed price multiple item listings or the “View more postal options”) which opens a pop up box to display the additional postage information.
This isn’t great for buyers browsing the UK site but wanting you to ship overseas – to see international postage options buyers first have to click the “View more postal options” link and then click another link for “Change location” to display a drop down of country locations.
Just in case you’ve already forgotten what the old tabbed view looked like here’s a reminder.
So what do you think? Did you prefer the old tabbed view on the view item page or do you like the new link with the pop up? Possibly most important of all have you experienced any increase or decrease of questions for buyers regarding postage rates since the change was introduced?
Edited to add: We’ve heard from eBay that this is a test originally for a few users but currently running as a site wide test. They’re hearing feedback from users on what’s good and what’s not so good but expect normal service with the tabbed postage information to be restored soon.