The eBay Premium Service badge is now showing live on listings across eBay UK. It’s the equivalent of the Top Rated Seller Plus badge on eBay.com, but with slightly different requirements.
The messaging to buyers is that “For this item, the seller provides: eBay Premium Service” and as well as showing on the view item page the logo also appears in search results listings.
Fronted by Irene from eBay UK, there’s a new landing page which eBay will be promoting to buyers extolling the virtues of buying eBay Premium Service listings.
eBay are telling buyers that “eBay Premium Service helps you identify items from sellers that offer the best services. This means you’ll receive the item you ordered from the seller, when you need it, with a clear returns window“.
In order to check the badge is showing on your own listings all you need to is navigate to any of your listings and click on the “View sellers other items”, and you’ll be able to scroll down the page to check that the new badge is showing. eBay do of course have a display in the seller dashboard which should confirm this information but we’re aware it might have some bugs at the moment.
Do you have the badge on your listings and if not do you plan to make the changes to qualify or do you think you’ll save more money by not offering the requisite standards? Let us know if you see any increase or decrease in sales now that the badges are live.
21 Responses
No badges over here.
The burning question is…. what happens when Irene leaves eBay to work for Amazon? 😀
Got my badge – all smiles here 😀
We have the badge showing on ebay “classic” (pc desktop version).
However our badges DO NOT show on either ebay ‘mobile’ or ebay ‘app’ searches.
As all mobile and tablet browsers default to the ‘mobile’ version then ebay are not honouring their promise to reward sellers meeting the increased shipping/dispatch metrics.
Tamebay should get “irene” at ebay to comment as to why only 1 of their 3 platforms is compliant with the terms of the “premium service” and “fast and free” rewards program.
This is a serious matter that ebay could be considered as misleading buyers to listings that are not the best option, and not honouring commitments to sellers in displaying badges they have earned to receive the promised 15% fee discount upon.
Nice work Irene, although like ebay customer service that probably won’t be her real name and she probably doesnt even work for ebay UK like the bald guy in the glasses promising scammers to get free money under protection policies.
What about people who can’t get this premium service as we don’t have a delivery service that is next day?.
Massive drop in sales, after the changes. Will mean 500+ listings need to be changed, returns policy updated etc. etc. Headache and financial loss.
Not happy
Some listings have premium service badge, some have fast and free and some have both.
To your average eBay buyer, which do you feel looks most appealing?
In my opinion fast and free.
its a good job most buyers are not savvy
because a dishonest savvy buyer could easily bankrupt you on ebay
I’m really surprised that there is no editorial on Tamebay (other than Danny’s post here on 26/9/13) concerning the current bloodbath that is occurring on the Ebay seller boards about the huge sales nosedive after the new changes were brought in.
Many TRS are reporting their listings are demoted, with new unproven sellers at the top. The Premium badge requirements appear to have little to do with this and some are posting Omniture figures to back this up.
I generally take all ‘my sales are down’ posts with a pinch of salt – but this appears to be widespread and serious enough to affect ongoing business viabilty for some.
It’s a big story.
My own Ebay sales are about 50% down, with the first day (that I can recall) without one sale occurring last week. Thank God I have other lines of income.
Is no-one here affected in this way?
We suspect you could really be onto to something here.
We have been focussed on other channels recently and eBay sales for us have always been a variable feast (or is that famine).
Just recently however they have got noticeably poor and when we checked the so called ‘best match’ on a quick scan of several items we saw some surprising sellers ahead of us.
Something is up so we will have to go back through our listings and check them all over again against the compettion.
With eBay the motto is as always ‘if it is actually working then break it again asap’.
Good luck.